Return and Refund Policy
Thank you for shopping with us. We value customer satisfaction and strive to provide quality products. Please read our Return and Refund Policy carefully before making a purchase.
Return Eligibility
Customers may request a return for eligible products within 7 days of receiving the order. To qualify for a return, the item must:
- Be unused and in original condition
- Include original packaging, tags, and accessories
- Not show signs of wear, damage, or alteration
- Be accompanied by proof of purchase or order confirmation
Products that do not meet these conditions may not be accepted for return.
Non-Returnable Items
Certain products are not eligible for return or exchange due to hygiene, customization, or clearance reasons. These may include:
- Earrings and personal-use jewelry items
- Customized or personalized products
- Discounted or sale items
- Gift cards or promotional products
Damaged or Incorrect Products
If a customer receives a damaged, defective, or incorrect item, the issue must be reported within 48 hours of delivery. Supporting images or videos may be required for verification purposes.
Once verified, the product may be eligible for replacement, exchange, or refund depending on the situation.
Return Process
To initiate a return request, customers must follow the return instructions provided on the website. Approved returns should be securely packaged to prevent damage during transit.
We reserve the right to reject returns that do not comply with our policy guidelines.
Refund Policy
Once the returned product is received and inspected, eligible refunds will be processed to the original payment method.
Refund processing times may vary depending on the payment provider or banking institution. Typically, refunds are completed within 5–10 business days after approval.
Shipping Charges
Original shipping charges, cash-on-delivery fees, or handling charges may not be refundable unless the return is due to a damaged, defective, or incorrect item.
Customers may be responsible for return shipping costs unless otherwise stated.
Exchange Policy
Product exchanges may be offered subject to stock availability. If the requested replacement item is unavailable, customers may receive store credit or a refund, depending on eligibility.
Cancellation Policy
Orders may only be canceled before they are processed or shipped. Once an order has been dispatched, cancellation requests may not be accepted.
Fraud Prevention
To maintain a fair shopping experience, we reserve the right to refuse returns or refunds in cases involving misuse, excessive return requests, fraudulent claims, or policy violations.
Changes to This Policy
We reserve the right to modify or update this Return and Refund Policy at any time without prior notice. Updated versions will be posted on the website and become effective immediately.
Acceptance of Policy
By placing an order on our website, customers acknowledge and agree to the terms outlined in this Return and Refund Policy.
